Information

We provide many ways for users to get help if the information isn't in the help system.

• Help Desk - Operators and a computer officer are available in the Design and Project Office to answer queries. Being close to where most of the teaching-related computing is done, they are able to deal quickly with most of the most common queries.
• A range of e-mail contacts
  • comments - general comments and feedback.
  • help - general info about computing in the Dept.
  • bugs - any bugs in system or application software.
  • sysman - major system problems.
  • postmaster - problems and queries regarding electronic mail.
  • newsmaster - Usenet news queries and configuration
  • user-admin - account administration
  • ip-register - IP address registrations and adding machines to the network.
  • network-support - network problems.
  • unix-support - general Unix system queries
  • research-support - Research Support
  • ml-support - Mill Lane
  • pc-support - configuring PC systems in the department
  • mac-support - configuring Mac systems in the department
  • webadmin - WWW queries.
  • operators - computer library, consumables, printer problems, quotas, backups.
• Direct access to computer officers, describing their areas of expertise.
  • Caroline Blackmun - News, X.500, Electronic mail, perl. Interests: Unix operating system, system programming, networking and distributed systems.
  • Dr Arul Britto - Finite element analysis, Engineering Packages.
  • Alastair Cain - Mac and PC systems, Novell Netware, Web administration.
  • Pete Clarkson - Fortran, NAG library, PCs, Macs. University Computing Service representative.
  • Patrick Gosling - Research computing systems, primarily within the Speech, Vision and Robotics group. Particularly unix systems administration.
  • Michael Gray - Unix-based research systems, CBT programs. Interests: Unix operating system, C, Java, real-time systems.
  • Tim Love - C, X, LaTeX, pascal, Unix. Interests: Software Engineering, Graphics, Unix/Mac applications.
  • James Matheson - Head of Computer Systems Group. Strategic planning, computing finance, various admin. Interests: Networking and distributed systems, Unix operating system, system programming.
  • Stephen Mounsey - Teaching system System Manager, HP systems, software installation.
  • Brian Wootton - Computer hardware design. Departmental network, Suns.