Department of Engineering

Viruses

Avoiding Infection

There are several important steps you can take to help keep your computer safe:

  • Do not open attachments unless you were expecting them. Not even if they appear to come from someone you know.
  • Always verify links: before you click on a link in an email try hovering your mouse over it to check the actual link matches what it says it is. If the link looks suspicious don't click!
  • Do not plug in unknown USB sticks - if you find one hand it in to the helpdesk for checking. These can spread viruses.
  • Ensure you have anti-virus software installed and that it is checking for updates every day - this is a condition for being permitted to connect your device to the University Network. The University can provide McAfee Endpoint Protection to all staff and students.
  • Ensure your computer's software is updated regularly. On Windows you should be downloading and installing Window Updates automatically.

McAfee Endpoint Protection

As part of our ongoing efforts to improve cybersecurity at the Department of Engineering, and in collaboration with our colleagues in UIS, since 3rd December 2018 we have now been deploying the latest version of the McAfee Antivirus protection software to managed Engineering Windows computers (computers that are logged into using AD\username). This uses a silent deployment mechanism which does not require any user action and should not cause any disruption.

We have not encountered any issues with the pilot groups that have been testing McAfee over the last few months, but if there are any issues or alerts related to McAfee anti-virus please contact helpdesk at eng.cam.ac.uk

Please note that deployment to Division A managed computers has been postponed pending further testing to avoid conflict with the existing AV software on these machines.

Macs and unmanaged Windows computers will not get McAfee automatically, but users are encouraged to install the latest version provided free by the University. The ICS support team can provide instructions for standalone installations, please contact the helpdesk for more details. You must have some form of anti-virus protection if you connect your Mac or PC to the University network.

More information on the McAfee service is available on the UIS website: Managed AntiVirus Software

If you think you may be infected

If you think you may have opened an attachment or downloaded a file which may be dangerous, or if your computer is behaving in a suspicious way then you should take the following steps:

  • If you still have the message forward it with full headers to postmaster-query
  • Tell your antivirus software to do a full scan of the machine to check for viruses. If this does not seem to be working, or if it finds something, then disconnect your machine from the network (unplug the network cable and/or turn off WiFi) and contact the helpdesk immediately.

Any Questions?

Please feel free to ask postmaster-query if you have any further questions.