Research sysadmin and support from mjg17
Mornings only from Easter 1998
In theory, support for research systems is intended to occupy only 50%
of my time. In practice, routine research support and response to
queries can tend to take up as much time as is available, to the
detriment of my other duties and of longer-term research support projects.
To address this, I intend to restrict routine system administration
and support to mornings only. In this category I include:
- Installation of new software.
- Installation of new hardware.
- Responding to routine requests for assistance.
- Routine trouble-shooting and problem-solving.
Afternoons will be reserved for teaching support and large pieces of
scheduled research support.
This may mean that I am unable to help individual users with
problems quite as swiftly as I have sometimes been able to in the
past, but it should bring long-term benefits to the research
communities I support.
I would like to ask for your assistance with this scheme in the following
ways:
- Please try to use email to request help or report problems.
- Check out the help system on the web at
http://www-h.eng.cam.ac.uk/help/.
- Target your requests. Unless you have a specific problem with
a machine that I support, please have a look at the list of support
aliases on the web at
http://www-h.eng.cam.ac.uk/help/DPO_system/staff.html.
- If you send me email, please allow up until lunchtime on the
following working day to receive a reply.
- If you do need to consult with me by telephone, please try to
do so in the morning.
- Allow time for possible problems when meeting deadlines. I will
usually be able to help with "The computer is broken and I need
my slides by this time next week", but may not be able to help
with "The computer is broken and I need my slides today"!
Many thanks for your help!
University of Cambridge .
Department of Engineering .
Computing Help
Last updated: Mon Apr 6 11:23:01 1998
mjg17@eng.cam.ac.uk