Department of Engineering

IT Services

The IT Helpdesk Office

(previously known as the Computer Operators Office)

The IT Helpdesk are on duty Monday to Friday ...

   during term-time     between 08:30 - 18:00    

   out of term          between 08:45 - 16:30

The Teaching System

The teaching system operates continuously throughout the year, with the possible exception of the Christmas to New Year period . The system is normally available 24 hours a day, seven days a week. However, but it may not be possible to fix problems rapidly outside the above hours. There are no formal scheduled maintenance periods but early morning (between 08:00 and 09:00) and Thursday evening are the most often used times. Scheduled downtime will be advertised as long as possible in advance, on the online system news at: http://www.eng.cam.ac.uk/info/sysnews.

Most of the time, all users have equal priority but, during term-time, teaching has priority during the periods 09:00-13:00 and 14:00-18:00. This applies both to access to individual workstations and the use of shared resources, primarily the main fileserver. Restrictions on research use during these times are discussed in the help topic Non-teaching Use of the System.

The Design and Project Office (DPO)

The Design and Project Office (DPO) is locked at 22:00, Monday-Saturday, when undergraduates are required to leave. Postgraduates and staff may enter the DPO at night and weekends.

Remote access

The servers for the DPO system may be accessed over the network, both from within the Department and also from offsite.