Department of Engineering

IT Services

Group Policy Error And How To Fix It.

These instructions are based on the advice I give out at the IT Helpdesk. The first thing you need to know is this problem is not your fault. You have done nothing wrong. The fix for this problem requires you doing two things.

Instruction for fixing the group policy error

One half the problem is in your home directory, you did not cause the problem. What you need to do is log into the Linux part of the teaching system. Once logged in, open a terminal window and type the following command and press enter.

        ls -a

The ls stands for list and the -a stands for all folders (hidden folders). The list of folders you see is longer than you usually get because the command is showing you the hidden folders. Hidden folders start with a . the folder we are looking for is .ntprofile, you should be able to scroll up the list of folders and find it. What we are now going to do is move this hidden file, effectively rename it. To do this you type the following command and press enter. If you have had this problem before and already have a ntprofileold folder you will need to choose a different name for the new folder maybe ntprofileold2

        mv .ntprofile ntprofileold

mv stands for Move. We are going to move the fault folder from .ntprofile and rename it ntprofileold. We do not delete the folder because it contains the following Microsoft folders: Desktop, Downloads, My Documents, etc.

Now go back to the computer you had problems with, switch it off (Power down), switch it back on again. This clears the other half of the fault which is on the computers operating system. Once the computer has rebooted, log back into the computer, when you see the following

        Creating New Profile

You know that you have fixed the problem.

Now as I've said the .ntprofile folder contains folders that Microsoft use with in your profile, when we did the move command we made the new folder visible because we did not but a . in front of the new folder name. If you had files on your desktop, in downloads or My Documents you can go into your Z: drive and find the ntprofileold folder, now go into the TEACHING-SYSTEM.V2 folder. You should be able to see the standard set of Microsoft folders.

       Z:> ntprofileold>TEACHING-SYSTEM.V2>